Shipping policy

At HouseofNgochi, we strive to process and deliver your order as quickly and efficiently as possible.

Shipping

Orders are dispatched on business days (Monday–Friday).
We currently ship to customers across the European Union (EU).
Standard delivery times are typically 2–5 business days, depending on the destination and carrier.

Raw Hair Bundles

Our Raw Hair Bundles require careful preparation and quality control before shipment.

Please allow 4–7 business days for processing before dispatch.

Boho Braids & Selected Collections

Some products may be shipped directly from one of our international fulfillment partners to ensure efficient delivery and product availability.

As a result, tracking information may indicate a different shipping origin than our business location. This does not affect the quality, authenticity, or delivery of your order.

Delivery times remain within the estimated timeframe provided at checkout.