Terms & Conditions, Returns & Complaints Payment

Payment

We accept the following payment methods to provide a secure and flexible shopping experience:

Credit and Debit Cards: Visa, Mastercard, American Express, Maestro, and UnionPay.
Express Payment Methods: Apple Pay, Google Pay, and Shop Pay.
Other Payment Solutions: PayPal and Anyday.

These options ensure a convenient and secure checkout experience, regardless of your preferred payment method.

Delivery

We currently ship to customers across Europe.

Delivery times may vary depending on your location and the shipping method selected at checkout. Once your order has been dispatched, you will receive a confirmation email with tracking information, where available.

Returns & Right of Withdrawal

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, you must notify us within the 14-day withdrawal period.

Returned items must be unused, in their original packaging, and in the same condition as received.

Customers are responsible for return shipping costs unless otherwise required by applicable consumer protection laws.

Refunds will be processed once the returned item has been received and inspected.

Complaints & Defective Products

All products are covered by the legal guarantee required under applicable consumer protection laws.

This guarantee covers manufacturing defects and faults that are not caused by normal wear and tear, misuse, improper handling, or accidental damage.

If you receive a defective product, please contact us as soon as possible and provide a description of the issue together with photographs, where possible.

Depending on the circumstances, we will offer a repair, replacement, price reduction, or refund in accordance with applicable consumer protection legislation.

Governing Law

These Terms & Conditions are governed by Danish law.

If you are a consumer residing in another EU Member State, you will also benefit from any mandatory consumer protection provisions applicable in your country of residence.