Complaints & Dispute Resolution

At HouseofNgochi, customer satisfaction is our priority. If you experience any issues with your purchase, we encourage you to contact us directly so we can assist you and find a suitable solution.

HouseofNgochi
Email: contact@houseofngochi.com

If we are unable to resolve your complaint together, you may submit a complaint to:

Nævnenes Hus – Center for Complaint Resolution
Toldboden 2
8800 Viborg
Denmark

Website: www.naevneneshus.dk

Consumers residing in another EU Member State may also be entitled to use alternative dispute resolution procedures available in their country of residence in accordance with applicable consumer protection laws.